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Your company name*

Name*

Your position

1. Are you satisfied with the performance of the equipment? （10 represents very satisfied, 0 represents very dissatisfied, the lower the score, the lower the level of satisfaction）*

2. Is the equipment operating as efficiently as you expect?*

3. How is the frequency of equipment malfunction?*

4. Where the main malfunctions of the equipment occur?*

5. Are you satisfied with the after-sales service of the equipment?（10 represents very satisfied, 0 represents very dissatisfied, the lower the score, the lower the level of satisfaction）*

6. How is the response speed and service attitude of the after-sales service personnel?（10 represents very satisfied, 0 represents very dissatisfied, the lower the score, the lower the level of satisfaction）*

7. In the event of equipment malfunction, is the after-sales service's ability to deal with the situation and the result satisfactory to you? (10 represents very satisfied, 0 represents very dissatisfied, the lower the score, the lower the level of satisfaction）*

8. What improvements do you want us to make in after-sales service?*

9. Is the maintenance of the equipment convenient?*

10. Does the time and cost required for maintenance meet your expectation? *

11. Do you have knowledge of the routine maintenance and repair of the equipment? *

12. Are you satisfied with the supply of spare parts for the equipment?*

13. Are you willing to try our annual maintenance service?*

14. Does your company have any plans to invest in new equipment?*

15. What aspects do you think we can improve*

16. Do you have any specific suggestions or comments on your equipment? *